Logmein Rescue Help Desk

Logmein rescue is my favorite helpdesk solution platform.

Logmein rescue help desk.

It worked great for me. It offers one of the best helpdesk platforms for businesses to manage solve and control a large number of clients at a time. The logmein rescue is a good support help desk product and does not need to be pre installed on client machines logmein helped us take a big step forward with remote customer support. Global and eu accounts are isolated so make sure you use the right password reset page.

Multi platform support enables connection to pc and mac devices while logmein s mobile device support simplifies support for ios android blackberry and other devices. Sign in to your zendesk support account. Download install test read popular topics user guides and find resources that will help you use your product. Enter the email address for your logmein account and we ll send you instructions on how to change your password.

Security is strong customers must get permission for technicians to access any function and remote sessions employ tls 1 1 transport security with aes 256 bit encryption. Make sure you submit an email address that is associated with your rescue account. Rescue is built to serve teams of all sizes from small helpdesks to the world s largest support organizations and everyone in between. With logmein rescue help desk software your agents can connect to users anywhere in the world.

Utilize cayzu s logmein to help solve support problems faster when a customer reaches out for tech support it can be frustrating to try to visualize what he or she is looking at to determine the cause. Logmein rescue is a powerful easy to use remote support solution for pcs macs mobile devices and more. To begin using logmein rescue for zendesk support you must have a valid logmein rescue licensed or trial account. Tech support agents can now initiate a screen sharing logmein rescue session directly from a support ticket.

Logmein rescue is a wonderful helpdesk solution. Support is here for all your logmein products. You will however be able to support any kind of remote device with logmein rescue. It also gives easy to assign and generate tickets.

Find the full setup article here. Start creating remote support sessions from zendesk support tickets. Customers love it because it allows us to solve most of their tech problems without ever having to enter their premises. Install and configure the application in zendesk support.